CCWater Water Matters Annual Tracking Survey (5,420 total customers surveyed)
Source: CCWater; England and Wales, Apr 2016 - Mar 2017
Source: CCWater; England and Wales, Apr 2015 - Mar 2016
Almost all water companies have social tariffs. These have the potential to significantly reduce water bills for almost half a million customers who are struggling to pay or have specific water needs. Water companies also offer a wider range of support including the nationally mandated WaterSure scheme, debt advice, payment plans and water efficiency advice.
More information about the help available from each water company is available on the website of CC Water, the water watchdog.
CCWater has also teamed up with Turn2Us - a charity that helps people who are in financial hardship, to launch a Benefits Calculator and Grants Search tool on its website. This can help customers work out if they are entitled to additional financial support.
Need help paying your water bill?
Please contact your local water company. Don’t know who your supplier is? Find out here