Levels of customer trust

Water companies provide you with essential services so it is vital you trust them to do their job well.
Household customers who trust their companies
65% Water Sector
55% Energy Sector
Household customers who DO NOT trust their companies
5% Water Sector
9% Energy Sector

Source: CCWater's annual survey for England and Wales, Apr 2015 - Mar 2016.

  • Each year, as part of a wider survey, the Consumer Council for Water ask a representative sample of customers whether they trust or distrust their water and energy companies respectively.

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