Trust

Levels of customer trust

Water companies provide you with essential services so it is vital you trust them to do their job well.
Household customers who trust their companies
65% Water Sector
55% Energy Sector
Household customers who DO NOT trust their companies
5% Water Sector
9% Energy Sector

Source: CCWater's annual survey for England and Wales, Apr 2015 - Mar 2016.

  • Each year, as part of a wider survey, the Consumer Council for Water ask a representative sample of customers whether they trust or distrust their water and energy companies respectively.

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