Levels of customer trust

Water companies provide you with essential services so it is vital you trust them to do their job well.

Household customers who trust their companies
53% Water Sector
58% Energy Sector
Household customers who do not trust their companies
9% Water Sector
7% Energy Sector

CCW Water Matters Annual Tracking Survey

Source: CCW; England and Wales, Apr 2022 - Mar 2023

  • Each year, as part of a wider survey, the Consumer Council for Water ask a representative sample of customers whether they trust or distrust their water company.

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