Price Reviews
Customers have a very big role in influencing their water companies’ priorities for improving services in their area. This happens through price reviews which are held every five years.
Because competition for water and sewerage services is limited in England and Wales, companies need to have an economic regulator, Ofwat.
Ofwat sets the price, investment and service package that customers receive. This includes controlling prices companies can charge their customers. This process involves balancing consumers’ interests with the need to ensure companies can still successfully deliver water and sewerage services and protect the environment.
Ofwat review price limits every five years, with the most recent taking place in 2024 (PR24).
Before companies present their five-year business plans to Ofwat, they work with their customers to understand what services are most important to them and what needs to be prioritised.
Want to know more about the price review process?
Please click here to visit Ofwat.
Want to know more about the price review process?
Please click here to visit Ofwat.